Free Shipping
We offer free and fully insured shipping to all our customers within UAE, Qatar, Oman(Only in Muscat) and we will be providing shipping services to more countries in the future.  We will keep our esteemed customers informed on changes to our shipping destinations.

Shipping Timelines
Deliveries for UAE and Qatar will be shipped within approximately 4 working days and Oman(Only in Muscat) in 7 working days. This is subject to the issuer Bank (Card Holder’s Bank) confirmation and corrects delivery address details provided by the customer.

Please note that any order submitted on the site after 5.00 pm UAE time would be considered for processing on the next working day. (We work from Sunday to Thursday, 9.00 am to 7.00 pm, excluding UAE public holidays)

Special Orders
Please do contact our Customer Service for any such requirements and we would be glad to provide you with these services.

Limitation
Please note that products shipped internationally may not comply with destination country’s standards, specifications and labeling requirements. The customer is solely responsible for determining if the product(s) can be legally imported into the country. In case the product can not be imported due to the legalities and the shipment is returned back to mydamas.com the refund amount will be after deducting the entire shipment cost.

Privacy
Any information about your products contained therein may be provided customs authorities as part of the customs clearance procedures.

Queries
In case of any queries, please feel free to mail us on customer@atlasera.com or call on +971 4 2269775. Do remember to include Atlas E-commerce in the subject for any of your queries related to online items / orders.

We will try our utmost to provide an extremely satisfying ordering and delivery process to our online customers, but orders may get delayed due to below circumstances.

  • Shipping address provided is incorrect.
  • Order is pending a credit approval and fraud verification.
  • Product is currently out of stock
  • Force Majeure
  • Delay caused by the courier and beyond the control of Atlas Jewellers